FAQs

  FAQs - Students Counseling Service
1. What is Counseling?
  Counseling is defined as a form of interviewing in which clients are helped to understand themselves more completely and in order that they may correct an environmental or adjustment difficulty.
2. How do I contact Counseling Service team?
  Drop Email -  srmscs@ktr.srmuniv.ac.in                                              
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You can register online for an initial consultation appointment. Your registration form will be read by one of our therapists who will decide the best person for you to see. Our administrator will then arrange your appointment and you will be sent an e-mail in which you have the choice of “Confirming your attendance at this appointment”, “Rescheduling it to another date and time” or “withdrawing your registration form” altogether.

3. What kind of problems can I talk to a counselor about?
  You can talk to your counselor/therapist about anything that is troubling you or causing you emotional/psychological distress.
4. What Do I say? 
  Just try to say whatever is on your mind and how you feel about it. Sometimes there is silence; sometimes you might find yourself saying things you had not expected to say. The sessions are long enough for you to return to the different areas until you are happy that you have expressed what you are really thinking and feeling.
5. What will the counselor think of me - will they think badly of me for getting into a mess?
  No. Counseling and therapy is based on the belief that most of us naturally strive to make the best use of ourselves and our circumstances. When something goes wrong, it is usually because we are pushing ourselves too hard, because we are in a muddle for reasons we don't fully understand, or because we are actually suffering some form of mental distress which is distorting our view of reality. We therefore do not judge you, but rather try to understand and support you.
6. Doesn't asking for counseling mean admitting failure?
  No. Many people think that they are being strong in not seeking help whereas in fact those who can admit to their difficulties could be considered the strong ones. Seeking psychological support often means you have taken the first step on the road to resolving the problem.
7. What if I still feel ashamed of my problems?
  It is natural to want to be successful and to feel shame when things go wrong in our lives. It is not uncommon to feel reluctant to talk about our problems. This is one of the reasons we place a great emphasis on confidentiality.
8. How confidential is counseling?
  Our counselors and therapists work on a strict Code of Ethics which means they must inform you of the limits of confidentiality and then stick to these.
9. If I have had counseling, does it go on my record?
  No. Everything you say is kept confidential within the Student Counseling Service unless there is clear evidence that you are at risk of harming yourself or someone else.
10. Does it work for everybody?
  No, but it seems to offer at least some help to the majority so is worth a try. Your counselor or therapist will check if talking is helpful - and if not will help you look for something else.
11.  Is counseling like psychiatry?
  No, counseling and therapy are different from psychiatry. Psychiatrists have a medical background and can assess whether or not you have a recognized clinical condition. If so, they can organize the best treatment and support for that condition, which could involve specialist therapy with or without help from medication. Your psychiatrist may continue to support you while you are receiving this therapy in order to review how you are doing and may also liaise with your therapist if this is thought to be helpful.
12. Can I seek advice with a friend or colleague?
  Many of the reasons that make counseling and therapy effective also apply to talking to friends. Therefore, a talk with a friend may well be helpful and your counselor/therapist may encourage you to use your social support network as part of the solution. However there are some drawbacks to using friends as your only confidants and support.

Friends might feel a conflict of loyalty and find it hard to keep things confidential. Friends might become upset themselves by what you are telling them. Friends might be put out if you don't accept their advice. If you need lots of help friends might begin to feel resentful and you might feel guilty. Counselors and therapists have had training and have formal support at work which helps them to deal with upsetting and difficult situations. Friends may begin to feel overburdened, especially if they have their own problems too. Finally, sometimes we need slightly more specialist help than friends can provide.

13. Can I have counseling over telephone without attending in person?
  Yes, it is possible in a crisis or emergency situation. But it is always preferable and beneficial to come in person for the counseling to have its full and complete benefits.
14. Can I contact and post queries by mail, so that I can get reply and response by mail?
  Yes, you can. But contacting by mail may not be authentic; so once you come in person and are familiarized with the system, then it may be possible to communicate by mail. The same can be used in unavoidable circumstances.
15. Do you inform about myself to my family or to my local guardians?
  Usually not. But when we refer to the specialist, it is his prerogative to decide about and inform based on the gravity and need of the situation. 
16. Do I have to pay for counseling?
  No. Time-limited individual and group psychological support is available free of charge to all current registered students and faculties as part of the support system at SRM University in order to help you make the most of your time at our university.